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For customer service related repairs and calibrations of existing AMPTEC RESEARCH instruments a RMA ( Return Material Authorization - form attached) # is required. It is important for us to have the customer contact information ( RMA form has
- customer name, telephone #, e-mail, return shipping address- nature
of the problem, symptoms etc.) We do not ever charge
to perform an evaluation of the instrument's problem. If
the instrument is in need of repair, we simply evaluate the
product you supply us with ( @ No Charge) and then advise. We will then
contact you and recommend a course of action based upon what we
have found. In many cases, we often do not charge for simple
non-warranty repairs, just the U.S. N.I.S.T Calibration
Certification charge.
Your order will be shipped as soon as possible and with FedEX or UPS we offer full shipment tracking at no extra charge. For customers that already have a FedEX or UPS account the shipping charges will appear on their next billing statement.
We also never add any surcharges to your order, so you get the same everyday low prices advertised within this site. You will also be automatically classified as tax exempt unless you are located in Texas and are a Texas commercial (non-military) user of the instrument. Track all of your AMPTEC instrument and accessory orders easily with all FedEX and UPS shipments. For all other shipping information please email sales@amptec.com for a quick reply. |
AMPTEC
RESEARCH is pleased to offer Federal Express Standard & Priority
Overnight Delivery to meet the special needs of businesses who
absolutely demand the highest level of service. Backed by Federal
Express's money-back guarantee, it includes requested extras such as
deliveries by 8:30 a.m. the next business day and on Saturdays. FEDEX
Saver is the usual shipping method. The cost of shipping is included
with the AMPTEC 620A-4 NSN Igniter Tester Package for Continental
U.S.A. destinations. For Credit Card Orders - We will also mail you,
your credit card receipt ( No Card # for your security) with the
appropriate invoice paperwork for your record keeping purposes separate
from the instrument that you ordered. 
We
also offer UPS Ground, Next Day, Second Day and Three Day Select
featuring UPS's new free "Signature Tracking" that provides enhanced
tracking and delivery information.
We
ship to APO's and Military installations daily. Just make sure to
give us all your mailing information. Your packages will be sent
through the U.S. Mail which will then forward it to your proper
military mail service. There is a $50.00 APO shipping fee charge and
unfortunantely APO shipments can not be tracked or traced and can take
several weeks to arrive at your overseas military base.
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