Frequently Asked Questions
Here you can find answers to many frequently asked questions (FAQ). If you still need assistance, please do not hesitate to contact us.
Product Information, Ordering, & Payment
How do I determine which of your products is the best fit for my needs?
There are several ways to determine which of our products is the best fit for your application.
- Browse our Model Range Key. This spreadsheet will give you a broad overview of the range of measurement capabilities of all of our products. Once you have determined the model that meets your range needs, you may click on it from within the spreadsheet and it will bring you directly to its page on our website. From there, you can view the product’s specifications in further detail.
- Browse our Features Key. This spreadsheet will give you a broad overview of the features and capabilities of all of our products. Once you have determined the model that meets your needs, you may click on it from within the spreadsheet and it will bring you directly to its page on our website. From there, you can view the product’s specifications in further detail.
- Contact us using our website, email, or phone with information on your application and the specifications you need. Our sales team will be more than happy to assist you in finding the product that is the best fit for you.
How do I place an order?
There are several ways to place an order.
- Browse our online store for the accessories you need and follow the steps to checkout with a credit card. Please note that only accessories are available online. If you would like to purchase a meter, please follow one of the methods listed below.
- Contact us using our website, email, or phone with information on the specific product you would like to purchase. We will then contact you in return via email/phone call to work out the details.
- If you have already received a quotation from our automated system, you may simply respond to that email stating that you accept the quote and terms.
- Submit a purchase order to us via email. Our administrative team will then review your P.O. and either provide you with an order acknowledgement, or alert you to changes that must be made to the document. Please note that if you do not receive a formal order acknowledgement/acceptance, we have not received and/or accepted your purchase order. Therefore, please check in with us if you do not receive such a response within 48 hours of submission.
How is Amptec Research instrumentation shipped and how much is the freight charge?
We can accommodate domestic and international shipments via FedEx, UPS, or DHL. We currently have a partnership with UPS that allows us to provide great shipping rates for our customers, so that is our standard mode of shipment. However, if you provide us with a FedEx or DHL account number, we would be happy to use those carriers instead.
Additionally, we do not use freight forwarders. If you are a customer in need of APO shipping, we would be happy to accommodate using USPS. Simply let us know and we will provide you with the necessary rates.
Our freight charges are dependent upon the weight of the products in your order, as well as the distance traveled (our facility is located in Austin, TX). Therefore, charges will vary greatly from purchase to purchase. All freight charges will be clearly listed on quotations and invoices.
What payment terms are available?
At this time, we only support prepay and Net 30 payment terms for purchases.
By default, all new accounts with us will result in prepayment terms in order for us to ship your items. Once a customer has an established account with us over a several year period, Net 30 terms may be granted upon review of a credit application. This policy is to help protect us from fraud as a small business, taking into consideration that nearly all of our instrumentation is made to order.
How can I pay?
We accept credit cards, checks, and wire/bank transfers.
- Credit cards: We accept Visa, Mastercard, and American Express credit card purchases. We also support U.S. Government IMPAC and Visa credit cards. Feel free to contact us for more information, or to place an order using a credit card.
- Checks: Make all checks out to Amptec Research Corp., and use our mailing address 13231 Rooster Springs Rd., Austin, TX 78737, USA. This is our only location, so if you receive different information it should be treated as outdated or fraudulent. Note that we will never ask you to make a check out to a specific person under any circumstances, only to our business name.
- Wire/bank transfers: Wire transfers are accepted, but will incur a $25.00 wire transfer fee to your invoice. Our banking information can be provided upon request in the form of a proforma invoice. Please contact us for more information.
Cancellations, Returns, Exchanges, & Trade-ins
I’d like to cancel an order I placed or return an item I purchased. How do I go about that?
Every accepted order with us falls under NCNR terms, which stands for ‘non-cancellable non-returnable’. This means that we do not accept any order cancellations once you’ve given us a formal order placement confirmation (via email, over the phone, or by placing a purchase order). We ensure that this verbiage is placed on all product quotations and that every client is aware of this policy prior to placing an order. We also state these terms on every order confirmation we send clients via email.
This policy is in place due to our small business status, and because the instrumentation we manufacture is built to order. We apologize for any inconvenience.
For more information on exchanges or trade-ins, please see the following question.
Do you accept exchanges or trade-ins?
We will allow exchanges for accessories purchased online in the event that you accidentally purchased the wrong item or find one of our other offerings better suits your application. Requests for exchanges can only be made within 60 days of your initial purchase and the item must be in new condition. If there is a price difference between the item you initially purchased and the item you wish to exchange for, you will be requested to pay the difference.
Product trade in discounts are evaluated on a case-by-case basis. Many factors are involved in determining if we can accommodate such a request, including the age/condition of the item, the original price of the item, and so on. As a general rule of thumb, we will work with you to find a solution. We have policies in place to support both types of request.
If you are interested in pursuing an exchange or trade in, please contact us for more information.
Calibrations, Repairs, & Warranties
How do I send in a product for repair and/or calibration?
Please follow the steps below to send in a product for repair and/or calibration.
1. Complete our online RMA form. Once this is done, we will send you an email confirmation that contains your RMA # and shipping instructions to send your unit to our facility.
2. Once you’ve received your RMA #, you can proceed with shipping. Please use the following address and ensure the RMA# is located somewhere on/within the package:
Amptec Research Corp.
Attn: RMA # ______________
13231 Rooster Springs Rd.,
Austin, TX 78737
3. Include all leads/probes and chargers that you are using with the unit when you send it in. This helps us determine if the problem you are experiencing is because of your instrument or one of your accessories.
What does the 1-year factory warranty with Amptec Research cover?
All newly purchased instruments include a 1-year warranty, which covers:
- Recalibrating the meter, including a new calibration certificate.
- Repairs resulting from malfunctions of manufactured parts.
- Labor and return shipping costs for covered repairs.
The warranty does not cover equipment that has been damaged due to misuse, abuse, or accidents such as:
- Failure to follow operating instructions (see enclosed manual).
- Fire, Flood, “Acts of God” or other contingencies beyond the control of Amptec Research Corp.
- Improper or unauthorized repair.
- Opening the meter and/or breaking the tamper-proof seal. In addition to voiding the warranty, this also voids the enclosed calibration certificate.
- Making alterations and/or improvements to the original design.
- Using battery chargers and batteries not recommended by Amptec Research Corp.
- Cosmetic damage such as scratches and other general wear and tear.
What is the calibration interval for Amptec Research instrumentation?
We recommend a 1-year calibration interval for all of our meters. The calibration procedure for each meter is listed in the operational manual, which you can find here.
We will also gladly recalibrate any Amptec Research meter at our facility. To start the RMA process, please visit our repair and calibration page for more information.
How much do repairs and calibrations cost?
To view our calibration costs by model, please visit our repair & calibration page.
The cost for repairs vary by product. We will contact you with a quote once your meter has been received and evaluated.
If the meter is not under warranty, the starting cost is a calibration fee. The calibration fee includes one hour of labor and some basic replacement parts, but any additional labor or specialized parts will incur additional repair fees.
If the unit is under warranty, the calibration, labor, parts, and shipping will be covered by Amptec Research Corp.
Do repairs have a guarantee/warranty period?
Certifications & Documentation
Can I view a copy of Amptec Research’s certifications?
Yes. Copies of all of our safety approval, quality, and other certifications can be provided upon request. Contact us for more information.
Can I view a copy of the manual for my instrument?
Yes. You can download manuals and specification sheets here.
Authorized Distributors & Resellers
Does Amptec have a distributor in my country/region?
Amptec Research is well-versed in supplying our products directly as the manufacturer to international clients. We would be more than happy to attempt to work with any customer directly, regardless of your country of origin.
However, we also understand how crucial it can sometimes be to have a representative in your particular country/region to assist you with facilitating a product purchase and/or other services. The following is a list of our authorized distributors:
China, Japan, & Thailand
Can my company become a distributor of Amptec instrumentation?
Possibly! Amptec is always looking to expand its relationship with distributors across the globe. However, we have strict criteria that we require companies to meet beforehand.
If you’re interested in representing Amptec in your country, please contact us today.
I can’t find the product I need. Does Amptec Research make custom meters and accessories?
Yes. We would be happy to work with you to create a product that fits your needs. Please contact us to see how we can help.
How much will a custom product cost?
The price of creating a custom product will vary greatly from project to project.
Typically, we will charge a one-time engineering fee that will depend upon the amount of time our R&D department spends on the project. We will then assess the parts and labor necessary (in comparison to our existing product line) to develop a firm price per commodity.
Regardless of the size of the project, we will be happy to work with you to find a price-point that works for both parties.